Accessibility Standards for Customer Service

ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE 

Brantford Kia is committed to family like care for all customers 
including people with disabilities. 

ASSISTIVE DEVICES 

We will ensure that our staff are trained and familiar with various 
assistive devices that may be used by customers with disabilities while 
accessing our service. 

COMMUNICATION 

We will communicate with people with disabilities in ways that take into 
account their disability. 

SERVICE ANIMALS 

We welcome people with disabilities and their service animals. 

SUPPORT PERSONS 

Support persons who accompany a person with a disability are also 
welcomed. 

NOTICE OF TEMPORARY DISRUPTION 

In the event of a planned or unexpected disruption to service or 
facilities for customers with disabilities pertaining to sales, parts or 
service, Brantford Kia will notify customers promptly. This clearly 
posted notice will include information about the reason for the 
disruption and its anticipated length of time. The notice will be placed 
at the customer entrance to our premises located at 214 Lynden Road, 
Brantford, Ontario. 

TRAINING FOR STAFF 

Brantford Kia will provide training to employees who deal with the 
public or other third parties on their behalf. This training will adhere 
to the requirements of the Accessibility Standard for Customer Service. 

FEEDBACK PROCESS 

We welcome all feedback on the way Brantford Kia provides services to 
people with disabilities. Feedback can be communicated through your 
service and new car surveys or send us an email at 
customercare@brantfordkia.ca Customers will be contacted within 60 days.